May 1-3, 2019


Embross Engage is an invite-only forum that brings together Embross’ valued users and partners to discuss, debate and shape passenger service innovation and solution roadmaps for 2019 and beyond.

This forum provides attendees with exclusive access to new product and solution pilots as we open feedback sessions and input into solution development for your current passenger service challenges.

This year’s forum will be hosted in the picturesque setting of the Greater Rockies at Cliff Lodge, Snowbird, one of North America’s leading mountain resorts.



May 1-3, 2019

The Cliff Lodge -Snowbird
9385 S. Snowbird Center Drive, Snowbird, UT 84092-9000

Just 30 minutes from Salt Lake International Airport (SLC)

This is an Embross hosted event

Attendees will only be responsible for their travel to the Cliff Lodge and accommodation for 2 nights.

Embross Engage Accommodation rate:
$139 per night (plus $10/night resort fee and taxes).

Embross will cover the cost of all food and activities.

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Schedule may to change prior to the start of the event.

Wednesday, May 1, 2019

All day

Guests arrive

12:00pm – 4:00pm


12:00 – 1:00 pm – Common Use Payment 
Implementation and tools

1:00 pm – 2:30 pm – CUSS 2.0 
The next generation specification is currently being drafted. Learn more about it looks like

2:30 – 4:00 pm – Beyond KM (Kiosk Manager)
Shaping the device management and analytics for operations and business teams

6:00 pm – onwards

Welcome Drinks and Dinner

Thursday, May 2, 2019

8:00 am – 9:00 am


9:00am – 9:15am

Welcome Address

9:15am- 10:30

Embross – 2020
An open and up-close look at Embross’ 2020 solution portfolio roadmap covering technology hardware, software and services.

Session 1
Passenger self service technology

10:30 am – 10:45 am


10:45 am – 12:00

Embross – 2020 (continued)

Session 2
Software and Analytics

12:00 pm – 1:00 pm


1:00 pm – 2:15 pm

Seamless Travel – On The Ground

Introducing Embross’ seamless travel solution.

2:15 pm – 2:30pm


2:30- 3:15pm

Embross – Guest Speaker



3:30 pm – 5:30 pm

Engage 360° sessions
Rotating group sessions for open feedback and solutioning around key subject areas:

  • Common use payment
  • Biometrics and Seamless travel
  • Passenger Service analytics and tools

7:00 pm – late


Friday, May 3, 2019

8:00 am – 9:00am


9:00 am – 6:00pm

Peer Activities


Tee times:

  • 10:02 AM (depart at 9:15 AM)
  • 10:18 AM (depart at 9:30 AM)
  • 10:34 AM (depart at 10:00 am)

Location: Old Mill Golf Course (approximately 30 mins from Snowbird)

Meet at Lobby at advised time for transportation

One team per tee time. 4 golfers per team. Kelly, Norman, or Philip from Embross are “team leaders.”


Ski liefts open from 8:00 am to 2:30 pm.

Brad Iverson will be coordinating the skiing groups. Lift tickets are available for those that have nominated to ski.

Other Activities

Spa and tram rides and other lodge and surrounding activities can be arranged (subject to weather conditions and availability).

Please let us know your preference by Thursday, May 2 morning so arrangements can be made.


  • Exclusive first look at the lastest Embross solution roadmap and technology reveals
  • Influence, and shape new innovation through our Innovation Loop session
  • Learn, test, and discuss Biometric Seamless Travel – What’s real, what’s not
  • Innovation Beyond Aviation – Insights from outside the bubble of passenger travel
  • Networking and community building as Embross hosts collective activities bringing together users experiences across the airline and airport spectrum


Snowbird Resort is a year-round mountain resort in Little Cottonwood Canyon, a popular outdoor recreation destination. It is nestled among dramatic mountains at 8,000 feet, with spectacular views from guest rooms and meeting rooms, and with ample opportunities literally right outside the door.

The Cliff Lodge, where Embross Engage activities will take place, is one of the West’s iconic ski lodges, and was newly refurbished in 2017.

Snowbird is conveniently located 30 minutes from the Salt Lake International Airport, a major airline hub.



To attend this event is absolutely free. Embross will cover the cost of food and activities.

You are responsible for your own flight and accommodations at Snowbird.

Snowbird is approximately 30 minutes from Salt Lake City International Airport.
The cutoff date to reserve your accommodations for this event at a special rate is April 1, 2019.

Guests who have RSVP’d will be provided with a special code to book their room at a discounted rate of $139/night (plus $10/night resort fee and taxes).

Rooms can be booked by either calling 800-453-3000 or booking online. If booking online, the group code, EMB519 will have to be entered for the group rates to populate.

All events are in or near the conference hotel, so it will not be necessary to rent a car.

Your transportation options include:

Ride-Sharing Service
Both Uber and Lyft serve the Salt Lake City area. The estimated fare is $36 – $47 each way (depending on “surge pricing”, etc.)

Car Rental
While a car is not required for participation in conference activities, should you want to rent one, there are several agencies on-site at the Salt Lake City International Airport: https://www.slcairport.com/parking-and-transportation/rental-cars-2/. Driving directions can be found here: https://goo.gl/maps/mK6S3WbbW9J2. Note that Snowbird has four entrances: you are looking for The Cliff Lodge, which is at Entrance 4.

Taking a Taxi from Salt Lake International Airport is possible, but not recommended: taxis have been deregulated in Salt Lake City, and prices can vary significantly and unpredictably.

Snowbird is a year-round resort with many recreational opportunities that you can enjoy, including:

  • Ski-in/ski-out convenience
  • Day Spa
  • 30 treatment salon services
  • Yoga studio, fitness center
  • Heated rooftop pool and hot tubs

If you have any questions or comments, please feel free to contact Cindy at cindyi@embross.com.

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Have a question about our solutions or have a project you wish to discuss? Our team would be happy to help.

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OR CALL 1-800-607-4957