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Embross is constantly on the look out for talented and driven people to help make our solutions even better and continue our growth.  From software development to hardware engineering, sales to onsite technical support, feel free to get in touch and send us a resume.

careers@embross.com

Embross is the top-tier, dynamic technology company manufacturing and developing self-service solutions for the world’s leading airports and airlines.

Embross revolutionizes the world of customer facing self-service solutions with the latest, high-end technology to deliver exceptional user experience across all customer touch points, with specialization in self-service kiosk hardware and software solutions for airports and airlines.

Embross also inherits the 20 years of history as well as the well-accumulated solid technical foundation of IBM GBS Travel & Transportation Kiosk business, per our acquisition in April 2015, placing Embross in a leading position in the market.

Embross refuses to stop. As we set our goals on deploying newer, smarter and passenger-focused technology solutions in many more airlines and airports around the world to provide premier passenger experience, Embross needs candidates like you to grow and expand.

Embross North America is an equal opportunity employer. Accommodation is available for applicants selected for an interview.

Applicants must apply to careers@embross.com with the Job Title in the subject line. It is highly recommended to include your resume to complement your application.

Embross is looking for a Software Development Team Lead who is aware and ahead of the fast-changing world of software development, ready and on-the-go for new challenges, to join our Software Engineering team.

Summary

  • The Team Lead acts as the technical lead for organizational projects providing expertise, guidance, management, and leadership to the software development team. This individual will be responsible for developing and enhancing software solutions that meet and exceed internal expectations as well as client needs relating to the organization’s product offerings. The Team Lead will be tasked with overseeing the software development process including architecture, implementation, testing and maintenance.
  • The focus of this role will be our client facing project deliveries, as well as technical hands-on development participation.
  • The successful candidate will be welcomed by the Software Department, consisted of 25 Software Developers (Front-End and Back-End), QA, as well as Platform Engineers and Software Development Managers.

Responsibilities include:

  • Lead team of developers to deliver web service integrations (REST, SOAP) to Airline and Airport systems.
  • Oversee technical client communication and client build deliveries.
  • Liaison with customers and sales for estimates, meetings, and to gather requirements.
  • Lead in areas of solution design, architecture, technical design, data modeling, code reviews, best practices, and procedures.
  • Supervision of front-end/back-end technical staff in agile/scrum environment, to encourage a fun and collaborative environment.
  • Accountable for team productivity, quality, and effectiveness, and striving to continuously improve in these areas.
  • Act as a SME of Self-Service Kiosk Solutions for Airline and Airport industry
  • Hands-on coding in Java (mandatory) with Spring MVC, JavaScript, React/Redux (C++ would be a plus!)

Required Technical and Professional Expertise:

Technical Skills:

·        7+ years in software development

·        2+ years as team lead or manager with sound leadership and teambuilding skills.

·        Professional experience in the development of Java based Back-End applications

·        Solid working knowledge of Java/JEE enterprise-level application development using Spring Framework

·        Solid working experience building RESTful and SOAP web services

·        Experience with XSD, JSON, SOAP, WSDL, CXF, JAXB

·        Experience with SSL and Java Web Security (i.e., WSSE, SAAJ)

·        Experience with SQL and JDBC on any of MS SQL Server, MySQL, Oracle, IBM DB2, etc.

·        Experience with application servlets (i.e., Apache Tomcat, IBM WebSphere, Oracle WebLogic, Red Hat JBoss)

·        Professional experience of JavaScript over SPA-based framework like ReactJS/Redux.

·        Experience with Jira.

·        Collaboration experience with concurrent source control (e.g., SVN, Git, CVS, Bitbucket).

·        Working experience of enterprise build and packaging environment like wit Maven, Jenkins, and Hudson.

·        Understanding of Unit Testing and Regression Testing, with experiences using JUnit, Jetty, SoapUI, Postman, etc.

People Skills:

·        Ability to take on challenges and to work in a fast-paced, cross-discipline environment with project managers, business analysts, designers, platform engineers and other software developers, both independently and as a team-player

·        Experience with managing multiple customer-facing projects in parallel.

·        Excellent verbal and written communication skills.

·        Native or advanced level of English proficiency.

·        Creative thinker and problem solver.

·        Project experience under Agile/Scrum teaming.

·        Strong organizational skills.

Preferred skills (a plus, but not a must):

·        Subject matter expertise in Travel and Transportation business areas – Airline, airport services or DCS (Departure Control System) and RES (Reservation System) system services.

·        Knowledge of IATA’s CUSS (Common-Use Self-Service) Specification.

·        Experience with a persistence layer like Hibernate or MyBatis(iBatis)

·        Experience with Non-SQL databases like MongoDB, etc.

·        Experience with UML (Unified Modeling Language) modeling

·        User experience of enterprise application server like JBOSS, WebLogic, IBM WAS or any similar

·        Product management or project management experience.

·        Experience with cloud-based architecture.

·        Experience working with hardware devices and coding device drivers.

·        Experience with some of C/C++ or C#

·        Experience with Infrastructure and security.

·        Experience with biometrics, facial recognition and/or computer vision.

Required Education:

Post-Secondary Degree in Computer Science, Computer Enginee`ring, or similar; or an acceptable combination of education and relevant experience required.

·        Other certifications like PMP, Scrum master, and other tech certifications considered an asset.

Working conditions:

  • Incumbent is required to work at the Richmond Hill location on Kiosks, Bag drop machines, in addition to web and mobile testing
  • Ability to lift objects to 3kgs

Embross is an equal opportunity employer committed to diversity and inclusion. Accommodation is available for applicants selected for an interview.

Summary

As a member of the software team you will serve as the Business Analyst for customer delivery and internal projects for a variety of different software solutions (Check-in, Bag Drop, Gates, webservices). You will lead requirements gathering, create design documentation, lead scums, and develop product features that support our self-service products and delivery projects. 

Part of Software Department consisting of 25 people: Development Managers, Team Leads, Developers (Front-End React, Back-End Java), BAs and QA.

Perks:

  • The opportunity to build a career and see your apps in airports around the globe
  • A culture where we encourage new innovative ideas
  • No micromanaging!
  • Health benefits
  • Profit sharing
  • Flexible working hours
  • BBQ lunches, Team building events, and Christmas parties (currently on hold)
  • Fun Demo Days – a chance to share your accomplishments!

What you’ll do:

  • Lead client facing requirements workshops to gather business requirements, and review, analyze and evaluate business systems and user needs.
  • Document requirements and define scope to formulate systems that meet overall customer objectives.
  • Construct design documents, screen layouts, process flows, traceability matrixes and diagrams.
  • Create Jira tickets and content for epics, user stories, and bugs.
  • Communicate with software architects and application developers to ensure design documentation meets user requirements for our customer business processes.
  • Lead product initiatives to improve applications by studying current processes and designing modifications, documenting in new product features.
  • Act as scrum master and product owner in Agile product initiatives.
  • Update current application design documentation for our portfolio of products.
  • Develop comprehensive test cases at the application and multi-application levels.
  • Participate in Embross system testing.
  • Prioritize conflicting requests and balance concurrent projects.
  • Foster and champion agile/scrum environment, leading daily stand-ups.

Required Technical and Professional Expertise:

  • 4+ years experience in Business Analysis.
  • Subject matter expertise in Travel and Transportation business areas – Airline, airport services or DCS (Departure Control System) and RES (Reservation System) system services.
  • Demonstrated ability to work effectively with customers.
  • Detail oriented, analytical and inquisitive
  • Someone who is excited by the challenges that come with a rapidly growing and scaling company who wants to make an impact.
  • Self-motivated and self-starter
  • Extremely organized with strong time-management skills
  • Excellent written and verbal communication skills in English.
  • Project experience with Agile/Scrum and waterfall methodologies.
  • Experience with software testing.

Required Education:

  • Post-Secondary Degree in Computer Science, Business, or similar; or an acceptable combination of education and relevant experience required.
  • Other certifications like PMP, Scrum master, and other tech certifications considered an asset.

Travel Requirements:

  • Willingness to travel (Travel Required: 20% or less – currently reduced due to COVID-19).

Working conditions:

This position requires some work to be done on-site at the Richmond Hill location. During the Covid 19 pandemic, remote work will be allowed when possible.

We thank all those who apply and advise that only those selected for further consideration will be contacted.

COVID-19 considerations:
Embross has enforced preventative measures to mitigate H&S risks during the current Covid-19 crisis.

We continue to monitor the pandemic situation and the company reserves the right to make decisions to ensure the health and safety of our employees

Embross is an equal opportunity employer committed to diversity and inclusion. 

Job Opportunity: Manager People Operations (HR)

Reports to: General Manager

What you’ll do:

Working with the Embross NA team, your goal will be to provide consistent and proactive HR support to Embross’ North American operations employees and bring a people-centric mindset to everything you do.

As the primary point of contact, you will be involved in all aspects of People Management consisting of strategy & planning, recruiting & hiring, compensation, performance, training & development, company culture, safety, policies, and other people programs. Your focus will be to identify, manage, and resolve people management challenges to ensure continued successful business operations.

You must be able perform a broad range of people duties including payroll, benefits administration, onboarding, full-cycle recruitment, and employee relations. Strong communication skills, an ability to adapt to changing priorities and a quick pace, and a willingness to pitch-in wherever needed will be critical to your success.

Cultural fit and a shared vision are very important to Embross – we want to grow our team around the right people, and so this is particularly important to your role. If you are practical, people-focused, and highly motivated, we’d love to hear from you.

Specific responsibilities will include:

      People Recruiting:

  • Work with the management team and Embross executive to identify and qualify staffing needs and develop/manage a strategic staffing plan.
  • Manage the recruitment process from sourcing through selection and onboarding.
  • Source candidates by direct sourcing, referral, and advertising.
  • Continuously and creatively identify new sources of candidates including job ads, referrals, associations, educational facilities, employment agencies, networking, social media, databases, websites, etc.
  • Maintain all documentation associated with the recruitment process including preparation of job postings and job descriptions, offer letters and/or employment contracts.
  • Conduct initial CV and phone screens, security and integrity checks, and reference checks as required.
  • Manage the new hire orientation program and related administration – onboard new hires, (following all appropriate Health & Safety and COVID specific protocols) including conducting the initial employee orientation and liaise with internal departments (IT, Finance, etc.) for new employee set up.

People Management:

  • Assist with daily people functions such as maintaining and updating employee information, completing employment changes and notification letters, and compiling employee reports.
  • Prepare and process monthly payroll and issue Records of Employment.
  • Prepare new employee files by ensuring proper documents are returned (offer letters, personal documents, background checks, etc.).
  • Manage all employee information according to the Canadian Privacy Act and US Data Privacy Laws (as applicable) and any other relevant privacy standards.
  • Develop and communicate recommendations for people policies, standards, procedures, and processes.
  • Recommend and/or develop, and maintain, people management data bases, computer software systems, and manual filing systems.
  • Oversee all benefit enrollments and changes (Health, Dental, RRSP, etc.). 
  • Serve as a point-of-contact for all new employee questions, and answer or direct other general everyday employee inquiries.
  • Manage to resolution all employee relations issues.
  • Advise managers when questions/issues arise regarding employee related contracts, policies, or procedures.
  • Ensure effective employee exit interviews and provide management with analysis and recommendations. 
  • Assist with special HR projects and company events as required.
  • Ensure all people activities and policies are compliant with local, provincial, and federal laws.

      People Engagement:

  • Develop and administer employee recognition and incentive programs.
  • Advise management on salary structure and job description documentation.
  • Deliver and manage an effective employee goal and performance evaluation system.
  • Lead the organization with respect to safety, diversity, equality, respect, and other important people-related company values.
  • Implement and oversee programs related to employee benefits and related initiatives such as wellness programs, maternity leave, vacation, sick leave, and retirement.
  • Develop and implement employee engagement activities and initiatives with the goal of promoting a positive and healthy company culture.

Requirements and Professional Expertise:

  • Post-secondary education in Human Resources.
  • CHRP / CHRL an asset.
  • +5 years of experience in a similar role.
  • A demonstrated understanding of provincial employment legislation: Employment Standards Act, Human Rights Code, Occupational Health and Safety Act etc.
  • Experience in processing payroll – Ceridian payroll experience is an asset.
  • High level of confidentiality, and ability to respond tactfully, professionally, and effectively to sensitive inquiries or issues.
  • Experience in full-cycle recruitment in a fast-paced environment.
  • Strong organizational, analytical, and research skills.
  • Excellent communication and presentation skills. Superior writing skills, including spelling and grammar.
  • Attention to detail in all areas of work.
  • Strong problem identification and problem resolution skills.
  • Able to work effectively as a part of a team as well as independently.
  • Excellent time and project management skills.
  • Motivated individual with proven initiative.
  • Proficient with MS Office suite.
  • Self-motivated and self-starter.

Core Competencies and Attributes

  • Planning and Organizing
  • Knowledge of Labour Laws, Rules and Regulations
  • Decision Making and Judgement
  • Ethics and Integrity
  • Creative and Innovative Thinking
  • Accountability and Dependability
  • Research and Analysis
  • Mediating and Negotiating
  • Coaching and Mentoring
  • Communication
  • Teamwork
  • Time Management

How to apply:

Qualified candidates are invited to apply to careers@embross.com with the Job Title in the subject line. Include your resume with your application.

We thank all those who apply and advise that only those selected for further consideration will be contacted.

COVID-19 considerations:
Embross has enforced preventative measures to mitigate H&S risks during the current Covid-19 crisis.

We continue to monitor the pandemic situation and the company reserves the right to make decisions to ensure the health and safety of our employees

Embross is an equal opportunity employer committed to diversity and inclusion. 

Summary

Embross USA Inc. is looking for a Bid & Proposal Manager to join our Sales Group.

Reporting to the Vice President of Sales, the Bid & Proposal Manager has the responsibility of leading and contributing to all phases of the company’s proposal process in response to large proposals within a complex business environment.

As our ideal candidate, you will have at least 5 years of experience analyzing and responding to Requests for Proposals (RFPs), Request for Quotes (RFQs), Request for Information (RFIs) and other solicitations with the airline/airport passenger processing sector.  You have a degree in Communication or Business, a highly detail-oriented professional who enjoys writing, financial modeling, editing and thrive in a fast-paced environment.

Key Responsibilities include:

  • Analyze bid notifications and identify appropriate opportunities.
  • Read and interpret solicitation documentation:
  • Summarize opportunity and solution requirements for stakeholders.
  • Coordinate bid/proposal kick of to agree on solution approach, key win themes, SMEs to contribute, timing/deadlines.
  • Develop and coordinate questions for customer submission.
  • Review bid/proposal submission requirements; ensure strict compliance with bid submission requirements.
  • Contribute to the determination of key win themes and value proposition.
  • Manage bid/proposal timeline including tracking of milestones for on time delivery.
  • Identify bid/proposal inputs required, obtain input from relevant parties typically including technical experts and sales leadership.
  • Develop the bid/proposal structure.
  • Identify core/generic content for use, determine and execute customization as required.
  • Harmonize content obtained from others to be clearly and succinctly articulated, consistent in terms of language, aligned with key win themes and value proposition.
  • Compile inputs into comprehensive, compelling, and complete responses as the primary author of bids and proposals.
  • Manage technical writing, editing, formatting, organization, and proof-reading.
  • Develop compliance matrices.
  • Collect pricing inputs from documentation and SMEs.
  • Manage pricing preparation, ensuring completeness and accuracy.
  • Manage bid/proposal quality control processes, providing draft for stakeholder review and input prior to customer submission.
  • Manage bid assembly, quality control, production and delivery.
  • Assist with the creation of presentations for orals and other needs in support of the bid/proposal submission.
  • Prepare, refine, and update core/generic content and templates to be leveraged in future bids/proposals/quotations.
  • Log and manage bid content, establishing and maintaining a content management approach that facilities leveraging of reusable content.
  • Review post bid/proposal feedback for continuous improvement; incorporation into future bids/proposals.

Knowledge, Skills, Abilities and Other Characteristics:

  • Ability to work in environments where multiple bids/proposals may need to be managed simultaneously.  Must work well with challenging deadlines and under pressure. 
  • Highly flexible and adaptable as required to meet bid submission deadlines, coordinate with colleagues in different time zones.
  • Experienced in networked environment interfacing across multiple functional areas and geographies.
  • Strong time management and prioritization skills are a must, handle multiple tasks with different priorities, and independently manage timelines and deadlines. 
  • Experienced in delivering results with limited supervision in a fast-paced, cross-discipline environment, both independently and as a team-player.
  • Must be able to compile input from various parties into a clearly articulated, value driven proposals and bids.
  • Must be able to understand and articulate technical subject matter – software, hardware & supporting services.  Must be able to translate complex solutions into easily understandable responses.
  • Demonstrated analytical and problem-solving skills.
  • Strong verbal and written communications skills.
  • Excellent persuasive business writing skills.  
  • Attention to detail is a must.

Education and skills:

To qualify for the role, you must have:

  • Bachelors or higher degree in English, Communications, Business, Project Management, Marketing or similar
  • Minimum 5 years proven skills in producing and editing bid/proposal content within a complex business environment.
  • Minimum 3 years lead writer of winning bids & proposals in a technical environment.
  • Minimum 3 years technical pricing preparation.
  • Expert level in MS Word including formatting.
  • Expert level in MS Excel with the ability to compile pricing components into organized and easily understood financial summaries.
  • Basic understanding of other MS Office suite products (PowerPoint, Teams, MS Project).

Preferred

  • Project management education and/or experience
  • Marketing education and/or experience
  • Content management education and/or experience
  • Information technology education and/or experience
  • Airline & airport passenger processing background

Location

Embross USA will consider USA applicants who can work from home or office depending on where they are located.

(Must be legally able to work in the US and a US resident). 

Travel

Not anticipated. 

We thank all those who apply and advise that only those selected for further consideration will be contacted.

COVID-19 considerations:
Embross has enforced preventative measures to mitigate H&S risks during the current Covid-19 crisis.

We continue to monitor the pandemic situation and the company reserves the right to make decisions to ensure the health and safety of our employees

Embross is an equal opportunity employer committed to diversity and inclusion. 

How to Apply

Qualified candidates are invited to apply to careers@embross.com with the Job Title in the subject line. Include your resume with your application.

Summary

Embross USA Inc. is looking for an enthusiastic, talented Service Desk Technician to perform a key role as the liaison between our customers, the Customer Support Center, and internal departments. The Service Desk Technician acts as a first responder and a single point of contact for customer incidents through Service Level Agreement (SLA) management. The individual will have good client facing experience; technical experience; a critical thinker and problem-solver and has the proven ability to ensure a great customer experience.

The Service Technician must be able to work a rotational shift schedule within a 24×7 support environment.

Responsibilities include:

  • Assist with day-to-day activities in the Customer Support Center, attending to customer support needs.
  • Log incoming requests received via calls and emails in ServiceNow ticketing system.
  • Process all requests and ensure completion of necessary documentation while communicating with customers.
  • Field and filter calls, process customer requests, prioritize based on risk, impact, and urgency.
  • Diagnose requirements, process escalations, and proactively follow up to troubleshoot and find resolutions.
  • Ensure job standards, processes, and procedures are complied with.
  • Ensure SLAs are met and tracked. Communicate via phone or email company SLA, Policy and Procedures with customers.
  • Focus on serving customers. Promote and maintain a positive professional image of Embross ensuring outstanding customer interactions.
  • Positive responsive attitude with a professional demeanor, remain calm under pressure, and have impeccable follow-up.
  • Work closely with other internal departments as needed for input and resolutions.
  • Provide field technical support on company modification installations as needed; offering on-site oversight and technical guidance to ensure a smooth installation process or troubleshooting

Involved in:

  • Installations
  • Task estimation
  • Issues tracking
  • Status reporting
  • Risk management
  • Solution support

Required Expertise:

  • At least 3+ years of previous customer service experience.
  • Previous internet technical support experience.
  • Understanding of SW ticketing systems.
  • Proficient knowledge of computer hardware and service repair with a technical emphasis on PC, peripherals (printers, monitors, etc).
  • Proficiency in Windows and Microsoft Office applications.
  • Excellent at solving people, process, and technology problems.
  • Strong customer service orientation: Strong attention to detail and ability to resolve problems successfully; a willingness to “go the extra mile” for the customer.
  • Must be able to work flexible hours if needed to accommodate requests, on-site technical support.
  • Excellent written and verbal communication skills.
  • Demonstrates analytical and problem-solving skills.
  • Able to handle multiple tasks with different priorities.
  • Completing assigned work with minimal supervision.
  • Highly flexible and adaptable to work environments.
  • Ability to take challenges and to work in a fast-paced, cross-discipline environment, both independently and as a team-player.
  • Enjoy collaborating in a team environment. 
  • Ability to deliver results and meet customer expectations.

Preferred: Airport / Airline experience is an asset.

Education:

  • Associate degree or higher in a computer related field

Location

Role will be based out of our Embross USA facility in College Park, Atlanta, GA
650 Atlanta South Parkway, Suite 102, College Park, GA 30349

(Must be US resident). 

Travel

Some travel will be required.  Willingness to travel overseas

Working conditions:

Normal office work environment using a desktop computer and phone, perform on-site technical supervision support as required. This position requires work to be done at the office location/on site.

Must be able to perform sitting, stooping, stretching, bending, reaching, and grasping actions when performing essential job functions.  Ability to occasionally lift 30+lbs.

We thank all those who apply and advise that only those selected for further consideration will be contacted.

COVID-19 considerations:
Embross has enforced preventative measures to mitigate H&S risks during the current Covid-19 crisis.

We continue to monitor the pandemic situation and the company reserves the right to make decisions to ensure the health and safety of our employees

Embross is an equal opportunity employer committed to diversity and inclusion. 

How to Apply

Qualified candidates are invited to apply to careers@embross.com with the Job Title in the subject line. Include your resume with your application.

Vacancy:

Embross USA Inc. is looking for an enthusiastic, talented Systems & Implementation Engineer whose primary function is to provide post sales implementation services and support.

The Systems & Implementation Engineer is an extension of the Embross support centre services staff and can step in to work a rotational shift schedule within a 24×7 support environment. Although customer onsite support will be expected primarily.

Summary:

Coordinates configurations, deployment and support project activities of our self-service manufactured equipment and software. Works within a delivery team and individually, to install software and hardware to new or existing Embross client solutions.

Assist with some overall technical design concept and diagnostic tests to ensure that the features and performance meet the highest quality standards and business requirements. Help to identify the systems’ potential failures and utilize troubleshooting skills necessary to resolve issues as needed. The individual will have good client facing experience; technical experience; a critical thinker and problem-solver and has the proven ability to ensure a great customer experience.

Support the deployment team when necessary at customer sites, installing kiosks, self-backdrops units and checkin/gate workstations.

Responsibilities include:

  • Implement Embross designed solutions based on customer business requirements.
  • Collaborate directly with internal resources to deliver industry standard, best practice solutions to Embross customers.
  • Point of contact and primary technical representative, go-to resource for new customers implementing the all-inclusive travel services HW/SW platform.
  • Travel to customers domestically and internationally, understanding business processes and delivering training for customers.
  • Process all requests and ensure completion of necessary documentation while communicating with customers.
  • Diagnose requirements, process escalations, and proactively follow up to troubleshoot and find resolutions.
  • Provide field technical support on company modification installations as needed; offering on-site oversight and technical guidance to ensure a smooth installation process or troubleshooting.
  • Focus on serving customers. Promote and maintain a positive professional image of Embross ensuring outstanding customer interactions.
  • Work closely with other internal departments as needed for input and resolutions to customers.

Involved in:

  • Installations
  • Task estimation
  • Issues tracking
  • Status reporting
  • Risk management
  • Solution support

Required Expertise:

  • At least 3+ years of previous implementation/infrastructure service experience.
  • Previous fundamental networking, technical support experience in LAN troubleshooting.
  • Ability to prioritize competing demands, manage multiple concurrent tasks and adapt to changing priorities.
  • Proficient knowledge of computer hardware and service repair with a technical emphasis on PC, peripherals (printers, monitors, etc).
  • Proficiency in Microsoft Office 365, Windows Server, Exchange, and Active Directory
  • Strong customer service orientation: Strong attention to detail and ability to resolve problems successfully; a willingness to “go the extra mile” for the customer.
  • Positive responsive attitude with a professional demeanor, remain calm under pressure, and have impeccable follow-up.
  • Must be able to work flexible hours if needed to accommodate requests, on-site technical support,
  • Excellent written and verbal communication skills.
  • Demonstrates analytical and problem-solving skills.
  • Completing assigned work with minimal supervision.
  • Highly flexible and adaptable to work environments.
  • Ability to take challenges and to work in a fast-paced, cross-discipline environment, both independently and as a team-player.
  • Enjoy collaborating in a team environment.

Preferred: Airport / Airline experience is an asset.

Education:

  • Bachelor’s degree or higher in a computer related field

Location

Role will be based out of our Embross USA facility in College Park, Atlanta, GA
650 Atlanta South Parkway, Suite 102, College Park, GA 30349

(Must be US resident). 

Travel

Some travel will be required.  Willingness to travel overseas

Working conditions:

Normal office work environment using a desktop computer and phone, perform on-site technical supervision support as required. This position requires work to be done at the office location/on site.

Must be able to perform sitting, stooping, stretching, bending, reaching, and grasping actions when performing essential job functions.  Ability to occasionally lift 30+lbs.

We thank all those who apply and advise that only those selected for further consideration will be contacted.

COVID-19 considerations:
Embross has enforced preventative measures to mitigate H&S risks during the current Covid-19 crisis.

We continue to monitor the pandemic situation and the company reserves the right to make decisions to ensure the health and safety of our employees

Embross is an equal opportunity employer committed to diversity and inclusion. 

How to Apply

Qualified candidates are invited to apply to careers@embross.com with the Job Title in the subject line. Include your resume with your application.

Summary

As Embross continues to grow and expand operations, we are seeking a General Accountant with at least 5 years experience to manage the financial transactions and operations of the Embross USA division (EUS). 

This position will work primarily out of the Embross office on Atlanta South Parkway.

What you will do at Embross:

Accounts Payable and Accounts Receivable

  • Perform day-to-day transactions, including full-cycle accounts payable and accounts receivable process in the Embross ERP, Global Shop Solutions (GSS).
  • Monitor aged AR and follow up with customers when the invoice is due.
  • Reconcile AP/AR at month end and resolve discrepancies.
  • Prepare and file EUS sales tax.
  • Process monthly employees’ expenses in GSS.
  • Process intercompany AP/AR transactions and reconcile the intercompany balance at each month end.
  • Scan and/or file and maintain all related customer and vendor documents.

Payroll and Benefit

  • Process, post, and reconcile monthly payroll.
  • Update and manage the payroll throughout the year as directed by management.
  • Distribute the year end payroll form(s) to employees and respond to all the employee enquiries.
  • Enroll, terminate, and process employees’ benefits.

Cost Accounting

  • Perform inventory transactions in GSS.
  • Run inventory batches and reconcile any variance.
  • Reconcile year end WIP accounts with the existing work order in GSS.
  • Set up new work orders/sales orders based upon a PO; discuss the project details with the PM, sales, and technical team to ensure the billing plan is effectively tracked and managed.
  • Close work orders to retrieve the cost at each month end; run direct/indirect labor batches and prepare the productivity report.
  • Maintain the fixed assets continuity schedule in GSS, including fixed asset addition/disposal, and run the monthly depreciation and amortization.

Banking

  • Perform daily bank transactions; process the cheque run and send remittance notification to vendors.
  • Monitor the cash flow status and perform monthly bank reconciliations.

Reporting

  • Prepare monthly P&L and Balance Sheet, validate the revenue/cost by product line.
  • Prepare the monthly sales reports.
  • Run the aged AP/AR report.
  • Prepare the month-end cash flow status report.
  • Prepare the inventory reconciliation report.
  • Prepare other ad-hoc reports as required by management.

Year End

  • Prepare the lead sheet and reconcile all balance sheet accounts.
  • Create new work orders and work order sequences and archive all old work orders in GSS.
  • Assist the Accounting Manager with completion of the annual US tax return and reconcile the tax account.

Technical/Professional Requirements

  • 5+ years experience in General Accounting.
  • Strong analytical and financial modeling skills including advanced proficiency with Excel.
  • Positive attitude is a must – ‘can-do’ mentality.
  • Working knowledge of US GAAP principles and IFRS.
  • Proficiency with an ERP software tool applied to a production operation.
  • Experience with GSS an advantage.
  • Proficient using Microsoft Office.
  • Strong organizational skills.
  • Excellent verbal and written communication skills.
  • Ability to communicate clearly and effectively with people at varying levels within the organization.
  • Advanced level of English proficiency.
  • Self-motivated, able to manage time and handle multiple tasks with different priorities.
  • Detail oriented – please include the word ‘peach’ somewhere in your cover letter.
  • Comfortable working in a fast-paced, multi-discipline environment.
  • Comfortable working independently, with the active support of other team members.
  • Creative thinker and problem solver.

Education:

  • Bachelor’s degree in accounting or business.
  • USA CPA preferred.

Location

Role will be based out of our Embross USA facility in College Park, Atlanta, GA
650 Atlanta South Parkway, Suite 102, College Park, GA 30349

(Must be US resident)

Travel

Generally not required, however successful candidate will be required to travel to Embross NA office in Toronto for 1-2 weeks upon hiring for initial training and orientation.

Working conditions:

Normal office work environment.

We thank all those who apply and advise that only those selected for further consideration will be contacted.

COVID-19 considerations:
Embross has enforced preventative measures to mitigate H&S risks during the current Covid-19 crisis.

We continue to monitor the pandemic situation and the company reserves the right to make decisions to ensure the health and safety of our employees

Embross is an equal opportunity employer committed to diversity and inclusion. 

How to Apply

Qualified candidates are invited to apply to careers@embross.com with the Job Title in the subject line. Include your resume and cover letter with your application.

Embross is looking for a Platform Software Engineer who is aware and ahead of the fast-changing world of software development, ready and on-the-go for new challenges, to join our Software Engineering team.

Summary

Our Platform Software Engineer work on components of Embross Self-Service Platform Solutions, developing, building, installing, and supporting innovative middleware software based on Windows SDK (Win32API) and device interfaces.

Responsibilities include:

Platform Software Development

  • Develop efficient and quality software in middleware programming.
  • Writing code in various languages C, C++, C# and Java over mainly Windows OS environment.
  • Complying with coding standards and architecture.
  • Install/setup and certify Self-service Platform.
  • Develop comments and documentation.
  • Possess a keen eye for unit testing, being able to catch and filter out bugs prior to delivery.
  • Troubleshoot, debug and upgrade existing systems.
  • Attend and participate in daily scrum and project meetings, and be a key contributor.
  • Establish best practices to build, release and manage the configuration of production systems in Linux, Windows.
  • Develop a library of deployable and documented scripts, processes, and procedures.
  • Be a technical advisor to customers and help with self-service platform implementations for customers.
  • Communicate with clients’ technical contacts or 3rd party vendors to discuss technical terms.

Support

  • Perform troubleshooting to resolve technical challenges for customers, across Embross self-service platform and application.
  • Provide level 3 production support.
  • Meeting customer SLAs and managing updates and communication with them in case of issues.
  • Interacting with teams and customers in different time zones for ensuring 24×7 support.

Required Technical and Professional Expertise:

  • 2+ years of professional experience (including CO-OP experiences) as a Software Developer or Platform Engineer
  • Experience in C/C++, C#, and Java
  • Experience designing interactive applications
  • Experience with test-driven development
  • Proficiency in software engineering tools
  • Ability to document requirements and specifications
  • Excellent verbal and written communication
  • Strong customer service orientation to ensure that all service requests and incidents are resolved in a professional manner
  • Ability to communicate and coordinate well with the Hardware Engineering team
  • Ability to take challenges and to work in a fast-paced, cross-discipline environment, both independently and as a team-player
  • Familiarity with USB and Comport RS232, RS485 interfaces
  • Familiarity with Windows OS (Linux is optional)
  • Familiarity with Jira
  • Experience with version control system (e.g. Git, SVN).

Required Education:

Post-Secondary Degree or Diploma in Computer Engineering, or similar (Computer Science, Mechatronics, Electronical Systems, Electronical, Industrial, etc), or an acceptable combination of education and relevant experience required.

Travel Requirements:

  • Some travel could occasionally be required (Reduced in pandemic)
  • Willingness to travel overseas
  • Travel Required: 5-20%

Working conditions:

This position requires work to be done on-site at the Richmond Hill location. During the Covid 19 pandemic, remote work will be allowed when possible.

We thank all those who apply and advise that only those selected for further consideration will be contacted.

COVID-19 considerations:
Embross has enforced preventative measures to mitigate H&S risks during the current Covid-19 crisis.

We continue to monitor the pandemic situation and the company reserves the right to make decisions to ensure the health and safety of our employees

Embross is an equal opportunity employer committed to diversity and inclusion. Accommodation is available for applicants selected for an interview.

Embross refuses to stop. As we set our goals on deploying newer, smarter and passenger-focused technology solutions in many more airlines and airports around the world to provide premier passenger experience, Embross needs candidates like you to grow and expand.

We are looking to hire a Software UX Specialist, who is well aware and ahead of the fast-changing world of user experience, ready and on-the-go for new challenges, to join our Software Engineering team.

You’ll need to have:

  • 2+ years of UX design using Adobe XD or similar
  • Excellent verbal and written communication
  • Bilingual English/French
  • Willingness to travel overseas (Travel Required: 5-20%)
  • Ability to take challenges and to work in a fast-paced, cross-discipline environment with business analysts, architects, platform engineers and software developers, both independently and as a team-player

 

It would be great if you had (a big plus, but not a must):

  • Strong understanding of Single-Page JS frameworks, such as React, AngularJS, or Vue.js (We use React!)
  • Experience in building applications using React + Redux framework stack
  • Proficiency in using JavaScript as a programming language
  • Graphic Design experience
  • Experience with web application deployments on Apache Tomcat (or similar)

Working conditions:

This position requires work to be done on-site at the Richmond Hill location. During the Covid 19 pandemic, remote work will be allowed when possible.

We thank all those who apply and advise that only those selected for further consideration will be contacted.

COVID-19 considerations:
Embross has enforced preventative measures to mitigate H&S risks during the current Covid-19 crisis.

We continue to monitor the pandemic situation and the company reserves the right to make decisions to ensure the health and safety of our employees

Embross is an equal opportunity employer committed to diversity and inclusion. Accommodation is available for applicants selected for an interview.

Embross is looking for a Platform Software Engineer who is aware and ahead of the fast-changing world of software development, ready and on-the-go for new challenges, to join our Software Engineering team.

Summary

Our Back-End Software Developers act as owners to components and functionalities of Self-Service Solutions projects in the Airlines and Airport industry. Depending on projects and the requirements, a successful candidate may be required to work as an independent contributor or in a team environment, uncovering functionality requirements and implementing them within Java based code environment, integrated with Maven and Spring framework. The successful candidate will work closely with other developers, QA analysts, Business Analysts and Project Managers in the project setting, participate in scrum meetings in team and project level, and contribute to technical discussions and sharing ideas with colleagues.

Responsibilities include:

  • Develop efficient and quality software applications in Java (J2EE) and Spring framework.
  • Translate business requirements into functional code with thorough understanding of logic.
  • Possess a keen eye for unit testing, being able to catch and filter out bugs prior to delivery.
  • Attend and participate in daily scrum and project meetings and be a key contributor.
  • Communicate with clients’ technical contacts or 3rd party vendors to discuss technical terms.

Required Technical and Professional Expertise:

  • 5+ years of professional experience in the development of Java based Back-End applications
  • Solid working knowledge of Java/JEE enterprise-level application development using Spring Framework.
  • Working experience of Maven or Jenkins to build Java applications.
  • Working experience building RESTful and SOAP web services.
  • Experience with source control (e.g., SVN, Git).
  • Understanding of Unit Testing and Regression Testing, with experiences using JUnit, Jetty, or SoapUI
  • Willingness to travel overseas (Travel Required: 5-20%), with excellent verbal and written communication.
  • Ability to take challenges and to work in a fast-paced, cross-discipline environment with business analysts, designers, platform engineers and other software developers, both independently and as a team-player.

Required Education:

  • Post-Secondary Degree in computer science, computer engineering, or an acceptable combination of education and relevant experience required.
  • Other certifications like PMP, Scrum master, and other tech certifications considered an asset.

Preferred Skills

  • 7+ years of professional experience in the development of Java based Back-End applications.
  • Experience with XML, JSON, SOAP, WSDL, CXF, JAXB.
  • Experience with SQL and JDBC on any of MS SQL Server, MySQL, Oracle, IBM DB2.
  • Knowledge in SSL and Java Web Security (i.e., WSSE).
  • Working experience of C/C++ or JavaScript.

Travel

Some travel could occasionally be required.  *Travel is restricted during COVID 19.

Willingness to travel overseas

Travel Required: 5-20%

Working conditions:

This position requires work to be done on-site at the Richmond Hill location. During the Covid 19 pandemic, remote work will be allowed when possible.

We thank all those who apply and advise that only those selected for further consideration will be contacted.

COVID-19 considerations:
Embross has enforced preventative measures to mitigate H&S risks during the current Covid-19 crisis.

We continue to monitor the pandemic situation and the company reserves the right to make decisions to ensure the health and safety of our employees

Embross is an equal opportunity employer committed to diversity and inclusion. Accommodation is available for applicants selected for an interview.

Summary

Embross is seeking an experienced and versatile Project Manager to facilitate our range of software development, hardware engineering and customer delivery programs.   

Summary

Embross USA Inc. (EUSA) is looking for an enthusiastic, well-organized Project Manager who will work with our software development, hardware engineering and manufacturing teams on innovative self-service projects. The successful candidate will manage several simple and complex programs, delivering high-profile projects for the travel and transportation industry.

Location

Role will be based out of our Embross USA facility in College Park, Atlanta, GA
650 Atlanta South Parkway, Suite 102, College Park, GA 30349

This position is ATL based, with the possibility to work remotely for a fully qualified candidate. Remote and out of state applications will also be considered as a work from home arrangement. (Must be US resident).

Perks:

  • The opportunity to build a career and see results of your work in airports around the globe.
  • A culture where we encourage new innovative ideas.
  • No micromanaging!
  • Health benefits
  • Profit sharing bonus
  • Flexible working hours
  • Fun Demo Days – a chance to share your accomplishments.

Key Responsibilities include:

Project Management in delivering multiple kiosk projects (both software and hardware projects)

  • Client management
  • Project planning
  • Scope management
  • Financial tracking
  • Schedule management
  • Task estimation
  • Issues tracking
  • Status reporting
  • Risk management

Involvement in:

  • Requirements gathering
  • Development and reviews of project documentation
  • Solution testing
  • Solution support

Key Contributor:

  • Requirements gathering
  • Project documentation
  • Solution testing facilitation
  • Solution support facilitation

Required Technical and Professional Expertise:

  • Experience in Project Management of IT projects.
  • Experience with software development lifecycle.
  • Experience with Agile (scrum) methodologies.
  • Experience with the testing process, tools and techniques.
  • Knowledge of hardware development cycle.
  • Demonstrated analytical and problem-solving skills.
  • Strong verbal and written communications skills.
  • Able to handle multiple tasks with different priorities.
  • Completing assigned work with minimal supervision but with the active support of other team members.
  • Highly flexible and adaptable to work environments.
  • Ability to take challenges and work in a fast-paced, cross-discipline environment, both independently and as a team-player.
  • Strong customer service orientation.
  • Proficiency in Microsoft Office Suite.
  • Familiarity with Windows operating systems.
  • Enjoy collaborating in a team environment.

Preferred direct airport/airline project management experience. 

Education:

  • University degree in a related field
  • PMP and/or Scrum Master designation
  • Other tech certifications considered an asset.

Travel

Some travel could occasionally be required. *Travel is restricted during COVID 19.

Willingness to travel overseas

Working conditions:

Remote work will be allowed as required.

Embross is an equal opportunity employer committed to diversity and inclusion.

We thank all those who apply and advise that only those selected for further consideration will be contacted.

Job Type: Full-time

COVID-19 considerations:
Embross has enforced preventative measures to mitigate H&S risks during the current Covid-19 crisis.
We continue to monitor the pandemic situation and the company reserves the right to make decisions to ensure the health and saf

Embross is an equal opportunity employer committed to diversity and inclusion. Accommodation is available for applicants selected for an interview.

How to Apply

Qualified candidates are invited to apply to careers@embross.com with the Job Title in the subject line. Include your resume with your application.

Summary

Embross USA Inc. is looking for an enthusiastic, talented Service Desk Technician to perform a key role as the liaison between our customers, the Customer Support Center, and internal departments. The Service Desk Technician acts as a first responder and a single point of contact for customer incidents through Service Level Agreement (SLA) management. The individual will have good client facing experience; technical experience; a critical thinker and problem-solver and has the proven ability to ensure a great customer experience.

The Service Technician must be able to work a rotational shift schedule within a 24×7 support environment.

Responsibilities include:

  • Assist with day-to-day activities in the Customer Support Center, attending to customer support needs.
  • Log incoming requests received via calls and emails in ServiceNow ticketing system.
  • Process all requests and ensure completion of necessary documentation while communicating with customers.
  • Field and filter calls, process customer requests, prioritize based on risk, impact, and urgency.
  • Diagnose requirements, process escalations, and proactively follow up to troubleshoot and find resolutions.
  • Ensure job standards, processes, and procedures are complied with.
  • Ensure SLAs are met and tracked. Communicate via phone or email company SLA, Policy and Procedures with customers.
  • Focus on serving customers. Promote and maintain a positive professional image of Embross ensuring outstanding customer interactions.
  • Positive responsive attitude with a professional demeanor, remain calm under pressure, and have impeccable follow-up.
  • Work closely with other internal departments as needed for input and resolutions.
  • Provide field technical support on company modification installations as needed; offering on-site oversight and technical guidance to ensure a smooth installation process or troubleshooting

Involved in:

  • Installations
  • Task estimation
  • Issues tracking
  • Status reporting
  • Risk management
  • Solution support

Required Expertise:

  • At least 3+ years of previous customer service experience.
  • Previous internet technical support experience.
  • Understanding of SW ticketing systems.
  • Proficient knowledge of computer hardware and service repair with a technical emphasis on PC, peripherals (printers, monitors, etc).
  • Proficiency in Windows and Microsoft Office applications.
  • Excellent at solving people, process, and technology problems.
  • Strong customer service orientation: Strong attention to detail and ability to resolve problems successfully; a willingness to “go the extra mile” for the customer.
  • Must be able to work flexible hours if needed to accommodate requests, on-site technical support.
  • Excellent written and verbal communication skills.
  • Demonstrates analytical and problem-solving skills.
  • Able to handle multiple tasks with different priorities.
  • Completing assigned work with minimal supervision.
  • Highly flexible and adaptable to work environments.
  • Ability to take challenges and to work in a fast-paced, cross-discipline environment, both independently and as a team-player.
  • Enjoy collaborating in a team environment. 
  • Ability to deliver results and meet customer expectations.

Preferred: Airport / Airline experience is an asset.

Education:

  • Associate degree or higher in a computer related field

Location

Role will be based out of our Embross USA facility in College Park, Atlanta, GA
650 Atlanta South Parkway, Suite 102, College Park, GA 30349

(Must be US resident). 

Travel

Some travel will be required.  Willingness to travel overseas

Working conditions:

Normal office work environment using a desktop computer and phone, perform on-site technical supervision support as required. This position requires work to be done at the office location/on site.

Must be able to perform sitting, stooping, stretching, bending, reaching, and grasping actions when performing essential job functions.  Ability to occasionally lift 30+lbs.

We thank all those who apply and advise that only those selected for further consideration will be contacted.

COVID-19 considerations:
Embross has enforced preventative measures to mitigate H&S risks during the current Covid-19 crisis.

We continue to monitor the pandemic situation and the company reserves the right to make decisions to ensure the health and safety of our employees

Embross is an equal opportunity employer committed to diversity and inclusion. 

How to Apply

Qualified candidates are invited to apply to careers@embross.com with the Job Title in the subject line. Include your resume with your application.

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