CAREERS

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Embross is constantly on the look out for talented and driven people to help make our solutions even better and continue our growth.  From software development to hardware engineering, sales to onsite technical support, feel free to get in touch and send us a resume.

careers@embross.com

Embross is the top-tier, dynamic technology company manufacturing and developing self-service solutions for the world’s leading airports and airlines.

Embross revolutionizes the world of customer facing self-service solutions with the latest, high-end technology to deliver exceptional user experience across all customer touch points, with specialization in self-service kiosk hardware and software solutions for airports and airlines.

Embross also inherits the 20 years of history as well as the well-accumulated solid technical foundation of IBM GBS Travel & Transportation Kiosk business, per our acquisition in April 2015, placing Embross in a leading position in the market.

Embross refuses to stop. As we set our goals on deploying newer, smarter and passenger-focused technology solutions in many more airlines and airports around the world to provide premier passenger experience, Embross needs candidates like you to grow and expand.

Embross North America is an equal opportunity employer. Accommodation is available for applicants selected for an interview.

Applicants must apply to careers@embross.com with the Job Title in the subject line. It is highly recommended to include your resume to complement your application.

Embross is looking for a Software Development Team Lead who is aware and ahead of the fast-changing world of software development, ready and on-the-go for new challenges, to join our Software Engineering team.

Summary

  • The Team Lead acts as the technical lead for organizational projects providing expertise, guidance, management, and leadership to the software development team. This individual will be responsible for developing and enhancing software solutions that meet and exceed internal expectations as well as client needs relating to the organization’s product offerings. The Team Lead will be tasked with overseeing the software development process including architecture, implementation, testing and maintenance.
  • The focus of this role will be our client facing project deliveries, as well as technical hands-on development participation.
  • The successful candidate will be welcomed by the Software Department, consisted of 25 Software Developers (Front-End and Back-End), QA, as well as Platform Engineers and Software Development Managers.

Responsibilities include:

  • Lead team of developers to deliver web service integrations (REST, SOAP) to Airline and Airport systems.
  • Oversee technical client communication and client build deliveries.
  • Liaison with customers and sales for estimates, meetings, and to gather requirements.
  • Lead in areas of solution design, architecture, technical design, data modeling, code reviews, best practices, and procedures.
  • Supervision of front-end/back-end technical staff in agile/scrum environment, to encourage a fun and collaborative environment.
  • Accountable for team productivity, quality, and effectiveness, and striving to continuously improve in these areas.
  • Act as a SME of Self-Service Kiosk Solutions for Airline and Airport industry
  • Hands-on coding in Java (mandatory) with Spring MVC, JavaScript, React/Redux (C++ would be a plus!)

Required Technical and Professional Expertise:

Technical Skills:

·        7+ years in software development

·        2+ years as team lead or manager with sound leadership and teambuilding skills.

·        Professional experience in the development of Java based Back-End applications

·        Solid working knowledge of Java/JEE enterprise-level application development using Spring Framework

·        Solid working experience building RESTful and SOAP web services

·        Experience with XSD, JSON, SOAP, WSDL, CXF, JAXB

·        Experience with SSL and Java Web Security (i.e., WSSE, SAAJ)

·        Experience with SQL and JDBC on any of MS SQL Server, MySQL, Oracle, IBM DB2, etc.

·        Experience with application servlets (i.e., Apache Tomcat, IBM WebSphere, Oracle WebLogic, Red Hat JBoss)

·        Professional experience of JavaScript over SPA-based framework like ReactJS/Redux.

·        Experience with Jira.

·        Collaboration experience with concurrent source control (e.g., SVN, Git, CVS, Bitbucket).

·        Working experience of enterprise build and packaging environment like wit Maven, Jenkins, and Hudson.

·        Understanding of Unit Testing and Regression Testing, with experiences using JUnit, Jetty, SoapUI, Postman, etc.

People Skills:

·        Ability to take on challenges and to work in a fast-paced, cross-discipline environment with project managers, business analysts, designers, platform engineers and other software developers, both independently and as a team-player

·        Experience with managing multiple customer-facing projects in parallel.

·        Excellent verbal and written communication skills.

·        Native or advanced level of English proficiency.

·        Creative thinker and problem solver.

·        Project experience under Agile/Scrum teaming.

·        Strong organizational skills.

Preferred skills (a plus, but not a must):

·        Subject matter expertise in Travel and Transportation business areas – Airline, airport services or DCS (Departure Control System) and RES (Reservation System) system services.

·        Knowledge of IATA’s CUSS (Common-Use Self-Service) Specification.

·        Experience with a persistence layer like Hibernate or MyBatis(iBatis)

·        Experience with Non-SQL databases like MongoDB, etc.

·        Experience with UML (Unified Modeling Language) modeling

·        User experience of enterprise application server like JBOSS, WebLogic, IBM WAS or any similar

·        Product management or project management experience.

·        Experience with cloud-based architecture.

·        Experience working with hardware devices and coding device drivers.

·        Experience with some of C/C++ or C#

·        Experience with Infrastructure and security.

·        Experience with biometrics, facial recognition and/or computer vision.

Required Education:

Post-Secondary Degree in Computer Science, Computer Enginee`ring, or similar; or an acceptable combination of education and relevant experience required.

·        Other certifications like PMP, Scrum master, and other tech certifications considered an asset.

Working conditions:

  • Incumbent is required to work at the Richmond Hill location on Kiosks, Bag drop machines, in addition to web and mobile testing
  • Ability to lift objects to 3kgs

Embross is an equal opportunity employer committed to diversity and inclusion. Accommodation is available for applicants selected for an interview.

Embross is looking for an Infrastructure Engineer who is aware and ahead of the fast-changing world of IT Technology, ready and on-the-go for new challenges.

Summary

The Infrastructure Engineer role is responsible for on premises and Cloud infrastructure (servers, databases, network, security) architecture and operations.

The individual will advise on strategy, architecture and best practices for setup and monitoring of environments, as well as doing the work to setup, monitor and maintain the systems.

The incumbent will also work with the Embross application development teams to deploy releases of new applications and assist customers in deploying applications, as well as troubleshooting environmental issues.

Responsibilities include:

System Administration

  • Design, develop, manage, configure, and maintain cloud services and components and on premises infrastructure and to enable safe enterprise-wide use of high-available, scalable and performance-optimized systems.
  • Work with the development teams to deploy backend, middleware and web applications.
  • Configure and maintain monitoring and alerting systems.
  • Support Linux, Windows and Cloud (AWS, Azure) environments.
  • Evaluate new technology options and vendor products and propose new architecture and process improvements.
  • Support development of cost estimates, current cloud costs, and trending information for all environments.
  • Be a technical advisor to customers and help with infrastructure deployments for customers.
  • Help setup DevOps best practices.
  • Produce Network and server architecture diagrams and documentation.
  • Maintenance of SQL, non-SQL databases.
  • Ensure critical system security.
  • Support security initiatives, and update and maintain information security policies.
  • Assist in development and execution of disaster recovery plans and ensure that these are documented, tested and maintained.

Support

  • Perform troubleshooting to resolve technical challenges for customers, across infrastructure and application domains related to OS, Networking or Database.
  • Assist with providing level 3 production support, meeting customer SLAs, and managing updates and communication with them in case of issues.
  • Interacting with teams and customers in different time zones to ensure 24×7 support.

Required Technical and Professional Expertise:

  • Minimum 3 years of direct work experience in managing systems, network, and database infrastructure.
  • Experience with creation of network and server architecture diagrams.
  • Solid understanding of overall cloud infrastructure (such as AWS, Google Cloud, Azure).
  • Familiarity with Windows 10, Windows Server, Linux, VSphere.
  • Experience with server monitoring and patching.
  • Experience with HTTP Server Configuration – IIS and Apache
  • Experience with Web Application Server – Tomcat, JBoss, WAS or   similar.
  • Knowledgeable of load balancers tools like HAProxy.
  • Familiarity with build automation – Jenkins and Hudson.
  • Experience with databases (MS SQL Server, MySQL, Oracle, IBM DB2, MongoDB, Postgres).
  • Experience with Enterprise Environment Admin including LAN, VoIP, DNS, Firewalls, Proxy Servers, Switches (HP1), routers (SonicWall), WIFI Controller (Rokus), VPN, VLAN policies.
  • Familiarity with standard IT security practices such as identity and access management, mail server, data protection, encryption, certificate and key management, SSL, Java Web Security.
  • Experience with disaster recovery planning.
  • Experience working with and managing external partners/customers.
  • Self-motivated and able to work with minimal supervision.
  • Good communication skills.

Required Education:

  • Post-Secondary Degree or Diploma in computer science or similar, or an acceptable combination of education and relevant experience required.
  • AWS, Security, Network, ITIL, Microsoft etc. certifications considered an asset.

Preferred skills:

  • Sound leadership and teambuilding skills.
  • Automation of infrastructure provisioning, infrastructure-as-code, DevOps, automated deployment and change management and/or continuous integration/delivery.
  • Knowledge of service architecture, containerization and container orchestration technologies such as Kubernetes and Docker, microservices.
  • Office 365 Administration.
  • Familiarity with PEN testing.
  • Experience with ITIL practices.
  • Subject matter expertise to Travel and Transportation business areas – Airline, airport services or DCS (Departure Control System), RES (Reservation System), BHS, CUTE, CUPPS system services.
  • Experience with Agile/Scrum.
  • Programming experience in Java, python, Go, JavaScript, C/C++, C#, ReactJS/Redux
  • Experience with J2EE application framework – Spring Framework.
  • Experience with OpenAPI(Swagger), WADL, WSDL script.

Travel

Some travel could occasionally be required.

Working conditions:

This position requires some work to be done on-site at the Richmond Hill location. During the Covid 19 pandemic, remote work will be allowed.

We thank all those who apply and advise that only those selected for further consideration will be contacted.

COVID-19 considerations:
Embross has enforced preventative measures to mitigate H&S risks during the current Covid-19 crisis.

We continue to monitor the pandemic situation and the company reserves the right to make decisions to ensure the health and safety of our employees

Embross is an equal opportunity employer committed to diversity and inclusion. 

Embross is looking for a Platform Software Engineer who is aware and ahead of the fast-changing world of software development, ready and on-the-go for new challenges, to join our Software Engineering team.

Summary

Our Back-End Software Developers act as owners to components and functionalities of Self-Service Solutions projects in the Airlines and Airport industry. Depending on projects and the requirements, a successful candidate may be required to work as an independent contributor or in a team environment, uncovering functionality requirements and implementing them within Java based code environment, integrated with Maven and Spring framework. The successful candidate will work closely with other developers, QA analysts, Business Analysts and Project Managers in the project setting, participate in scrum meetings in team and project level, and contribute to technical discussions and sharing ideas with colleagues.

Responsibilities include:

  • Develop efficient and quality software applications in Java (J2EE) and Spring framework.
  • Translate business requirements into functional code with thorough understanding of logic.
  • Possess a keen eye for unit testing, being able to catch and filter out bugs prior to delivery.
  • Attend and participate in daily scrum and project meetings and be a key contributor.
  • Communicate with clients’ technical contacts or 3rd party vendors to discuss technical terms.

Required Technical and Professional Expertise:

  • 5+ years of professional experience in the development of Java based Back-End applications
  • Solid working knowledge of Java/JEE enterprise-level application development using Spring Framework.
  • Working experience of Maven or Jenkins to build Java applications.
  • Working experience building RESTful and SOAP web services.
  • Experience with source control (e.g., SVN, Git).
  • Understanding of Unit Testing and Regression Testing, with experiences using JUnit, Jetty, or SoapUI
  • Willingness to travel overseas (Travel Required: 5-20%), with excellent verbal and written communication.
  • Ability to take challenges and to work in a fast-paced, cross-discipline environment with business analysts, designers, platform engineers and other software developers, both independently and as a team-player.

Required Education:

  • Post-Secondary Degree in computer science, computer engineering, or an acceptable combination of education and relevant experience required.
  • Other certifications like PMP, Scrum master, and other tech certifications considered an asset.

Preferred Skills

  • 7+ years of professional experience in the development of Java based Back-End applications.
  • Experience with XML, JSON, SOAP, WSDL, CXF, JAXB.
  • Experience with SQL and JDBC on any of MS SQL Server, MySQL, Oracle, IBM DB2.
  • Knowledge in SSL and Java Web Security (i.e., WSSE).
  • Working experience of C/C++ or JavaScript.

Travel

Some travel could occasionally be required.  *Travel is restricted during COVID 19.

Willingness to travel overseas

Travel Required: 5-20%

Working conditions:

This position requires work to be done on-site at the Richmond Hill location. During the Covid 19 pandemic, remote work will be allowed when possible.

We thank all those who apply and advise that only those selected for further consideration will be contacted.

COVID-19 considerations:
Embross has enforced preventative measures to mitigate H&S risks during the current Covid-19 crisis.

We continue to monitor the pandemic situation and the company reserves the right to make decisions to ensure the health and safety of our employees

Embross is an equal opportunity employer committed to diversity and inclusion. Accommodation is available for applicants selected for an interview.

Summary

Embross USA is seeking an experienced and versatile Project Manager to facilitate our range of software development, hardware engineering and customer delivery programs.   

Responsibilities include:

Project Management internal and external software and hardware projects.

  • Stakeholder management and reporting
  • Project planning
  • Scope management
  • Financial tracking
  • Schedule management
  • Task estimation
  • Issues tracking
  • Status reporting
  • Risk management 

Key Contributor:

  • Requirements gathering
  • Project documentation
  • Solution testing facilitation
  • Solution support facilitation

Required Technical and Professional Expertise:

  • Experience in Project Management of IT projects.

  • Experience with software development lifecycle.

  • Experience with Agile (scrum) methodologies.

  • Experience with testing process, tools and techniques.

  • Knowledge of hardware development cycle.

  • Demonstrates analytical and problem-solving skills.

  • Strong verbal and written communications skills.

  • Able to handle multiple tasks with different priorities.

  • Completing assigned work with minimal supervision, but with the active support of other team members.

  • Highly flexible and adaptable to work environments.

  • Ability to take challenges and to work in a fast-paced, cross-discipline environment, both independently and as a team-player.

  • Strong customer service orientation .

  • Proficiency in Microsoft Office suite including Outlook, Word, Excel, Powerpoint, Project

  • Familiarity with Jira
  • Familiarity with Windows operating systems.

  • Enjoy collaborating in a team environment.

Preferred Education:

  • Post-Secondary Degree
  • Other certifications like PMP, Scrum master, and other tech certifications considered an asset.

Location

Role will be based out of our Embross USA facility in College Park, Atlanta, GA
650 Atlanta South Parkway, Suite 102, College Park, GA 30349

Remote and out of state applications will also be considered as a work from home arrangement. (Must be US resident). 

Travel

Some travel could occasionally be required.  *Travel is restricted during COVID 19.

Willingness to travel overseas

Travel Required: 20%

Working conditions:

During the Covid-19 pandemic, remote work will be allowed as required.

We thank all those who apply and advise that only those selected for further consideration will be contacted.

COVID-19 considerations:
Embross has enforced preventative measures to mitigate H&S risks during the current Covid-19 crisis.

We continue to monitor the pandemic situation and the company reserves the right to make decisions to ensure the health and safety of our employees

Embross is an equal opportunity employer committed to diversity and inclusion. Accommodation is available for applicants selected for an interview.

How to Apply

Qualified candidates are invited to apply to careers@embross.com with the Job Title in the subject line. Include your resume with your application.

Summary

Embross USA Inc. is looking for an enthusiastic, talented Service Desk Technician to perform a key role as the liaison between our customers, the Customer Support Center, and internal departments. The Service Desk Technician acts as a first responder and a single point of contact for customer incidents through Service Level Agreement (SLA) management. The individual will have good client facing experience; technical experience; a critical thinker and problem-solver and has the proven ability to ensure a great customer experience.

The Service Technician must be able to work a rotational shift schedule within a 24×7 support environment.

Responsibilities include:

  • Assist with day-to-day activities in the Customer Support Center, attending to customer support needs.
  • Log incoming requests received via calls and emails in ServiceNow ticketing system.
  • Process all requests and ensure completion of necessary documentation while communicating with customers.
  • Field and filter calls, process customer requests, prioritize based on risk, impact, and urgency.
  • Diagnose requirements, process escalations, and proactively follow up to troubleshoot and find resolutions.
  • Ensure job standards, processes, and procedures are complied with.
  • Ensure SLAs are met and tracked. Communicate via phone or email company SLA, Policy and Procedures with customers.
  • Focus on serving customers. Promote and maintain a positive professional image of Embross ensuring outstanding customer interactions.
  • Positive responsive attitude with a professional demeanor, remain calm under pressure, and have impeccable follow-up.
  • Work closely with other internal departments as needed for input and resolutions.
  • Provide field technical support on company modification installations as needed; offering on-site oversight and technical guidance to ensure a smooth installation process or troubleshooting

Involved in:

  • Installations
  • Task estimation
  • Issues tracking
  • Status reporting
  • Risk management
  • Solution support

Required Expertise:

  • At least 3+ years of previous customer service experience.
  • Previous internet technical support experience.
  • Understanding of SW ticketing systems.
  • Proficient knowledge of computer hardware and service repair with a technical emphasis on PC, peripherals (printers, monitors, etc).
  • Proficiency in Windows and Microsoft Office applications.
  • Excellent at solving people, process, and technology problems.
  • Strong customer service orientation: Strong attention to detail and ability to resolve problems successfully; a willingness to “go the extra mile” for the customer.
  • Must be able to work flexible hours if needed to accommodate requests, on-site technical support.
  • Excellent written and verbal communication skills.
  • Demonstrates analytical and problem-solving skills.
  • Able to handle multiple tasks with different priorities.
  • Completing assigned work with minimal supervision.
  • Highly flexible and adaptable to work environments.
  • Ability to take challenges and to work in a fast-paced, cross-discipline environment, both independently and as a team-player.
  • Enjoy collaborating in a team environment. 
  • Ability to deliver results and meet customer expectations.

Preferred: Airport / Airline experience is an asset.

Education:

  • Associate degree or higher in a computer related field

Location

Role will be based out of our Embross USA facility in College Park, Atlanta, GA
650 Atlanta South Parkway, Suite 102, College Park, GA 30349

(Must be US resident). 

Travel

Some travel will be required.  Willingness to travel overseas

Working conditions:

Normal office work environment using a desktop computer and phone, perform on-site technical supervision support as required. This position requires work to be done at the office location/on site.

Must be able to perform sitting, stooping, stretching, bending, reaching, and grasping actions when performing essential job functions.  Ability to occasionally lift 30+lbs.

We thank all those who apply and advise that only those selected for further consideration will be contacted.

COVID-19 considerations:
Embross has enforced preventative measures to mitigate H&S risks during the current Covid-19 crisis.

We continue to monitor the pandemic situation and the company reserves the right to make decisions to ensure the health and safety of our employees

Embross is an equal opportunity employer committed to diversity and inclusion. 

How to Apply

Qualified candidates are invited to apply to careers@embross.com with the Job Title in the subject line. Include your resume with your application.

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