Embross, a global leader in passenger self-service technology, was selected to lead Delta’s next-generation, self-service kiosk program after a highly competitive bidding process spanning nearly 12 months. The selection program concluded at the end of 2016, after several months of review and live testing at Atlanta’s Hartsfield-Jackson International and New York’s JFK International airports. Passengers and Delta stakeholders alike were able to utilize the kiosk under normal operating conditions and then surveyed to establish the kiosk performance against service and experience metrics.

“Delta’s progressive approach to self-service and technology, and the V1’s experience-oriented design and capability will mean a faster, friendlier technology experience for passengers,” said Achilles Tzelepis, CEO, Embross. “This new partnership beginning with LAX will see a number of new self service deployments and initiatives curbside to airside, that simplify the travel experience for its more than 180 million yearly passengers.”

The contract will feature the Company’s new flagship kiosk, the Velocity V1. The V1, as part of its new VelocityKiosk series,was designed,to meet the needs of the world’s most demanding airport environments. Boasting an incredibly compact footprint and an intuitive user-friendly design, the V1 has a large array of component options and modular expandability that will drive new advances in passenger service automation such as biometrics.

The first 70 Embross V1 kiosks deployed at LAX will mark another step forward in Delta’s passenger service offering, as it takes advantage of the V1’s capabilities to deliver a range of new self-service features including baggage self-tagging, accessible use for passengers with disabilities and a roadmap toward seamless biometric check-in and bag drop.

The VelocityKiosk series showcases a number of new design initiatives seen in Delta’s new V1’s such as an interchangeable floating touchscreen, 360 degree LED branding and notification lighting, modular and open access component shelf, triple printer capability for faster bag tagging and boarding passes, as well as biometric options including fingerprint, iris and facial recognition. The selection of the V1 continues the shift away from the large, “ATM-style” kiosks of the past as progressive carriers seek to open and de-clutter their check-in lobbies, improving passenger flow and minimizing eye-level obstructions for better wayfinding.

The VelocityOne will continue to be deployed across Delta’s network through 2017 and onward as it seeks to upgrade it’s existing fleet of more than 2,500 check-in kiosks.

KIOSKS

V1 | VelocityOne
V2 | VelocityTwo
V3 | VelocityThree
V4 | VelocityFour

SOFTWARE

Check In
Embross Common Use
Kiosk Management

SERVICES

Support
Monitoring
Software Development
Consulting