Working with Embross

Embross is a fast growing, global company bringing together highly skilled people from all cultures and walks of life. Our focus is on developing self-service and automation technology and solutions that make passenger travel and service experiences simpler.

If you have passion for innovation, technology and travel Embross provides a great environment of close-knit, high performing teams that thrive on being industry leaders. From deploying the first automated self bag drop in airports in North America to our team developing some of world’s first airport kiosks, Embross solutions continue to lead passenger self-service check in across the world’s leading airports.

As our footprint continues to grow, as does our need for great people. From engineers to developers, project managers to sales, if you’re a recent graduate or looking for a new opportunity we look forward to hearing from you.

Current Opportunities

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Embross is constantly on the look out for talented and driven people to help make our solutions even better and continue growing our story. From software development to hardware engineering, sales to onsite technical support, feel free to get in touch and send us a resume.

JOB TITLE: Bid & Proposal Manager
COMPANY: Embross
LOCATION: Richmond Hill, ON

Role Commitment: Full-Time
Job Description: Reports to the Vice President of Sales.

Must work well:

  • In environments where multiple bids/proposals may need to be managed simultaneously.
  • With challenging deadlines and under pressure.
  • In a networked environment interfacing across multiple functional areas and geographies.

Must be able to:

  • Adjust schedule as required to meet bid submission deadlines, coordinate with colleagues in different time zones.
  • Compile input from various parties into a clearly articulated, value driven proposals and bids.
  • Understand and articulate technical subject matter – software, hardware & supporting services.
  • Must be able to translate complex solutions into easily understandable responses.
  • Must be self motivated and able to independently manage timelines and deadlines.
  • Must be able to deliver results with limited supervision.
  • Strong time management and prioritization skills are a must.
  • Must have excellent persuasive business writing skills.
  • Attention to detail is a must.

This job is a strong fit for a highly detail-oriented person who enjoys writing and editing in a fast-paced environment with strict deadlines.


  • Analyze bid notifications and identify appropriate opportunities
  • Read and interpret solicitation documentation
  • Summarize opportunity and solution requirements for stakeholders
  • Coordinate bid/proposal kick of to agree on solution approach, key win themes, SMEs to contribute, timing/deadlines
  • Develop and coordinate questions for customer submission
  • Review bid/proposal submission requirements; ensure strict compliance with bid submission requirements
  • Contribute to the determination of key win themes and value proposition
  • Manage bid/proposal timeline including tracking of milestones for on time delivery
  • Identify bid/proposal inputs required, obtain input from relevant parties typically including technical experts and sales leadership
  • Develop the bid/proposal structure
  • Identify core/generic content for use, determine and execute customization as required
  • Harmonize content obtained from others to be clearly and succinctly articulated, consistent in terms of language, aligned with key win themes and value proposition
  • Compile inputs into comprehensive, compelling and complete responses as the primary author of bids and proposals
  • Manage technical writing, editing, formatting, organization and proof-reading
  • Develop compliance matrices
  • Manage bid/proposal quality control processes, providing draft for stakeholder review and input prior to customer submission
  • Manage bid assembly, quality control, production and delivery
  • Assist with the creation of presentations for orals and other needs in support of the bid/proposal submission
  • Prepare, refine and update core/generic content and templates to be leveraged in future bids/proposals/quotations
  • Log and manage bid content, establishing and maintaining a content management approach that facilities leveraging of reusable content
  • Review post bid/proposal feedback for continuous improvement; incorporation into future bids/proposals


  • Bachelors or higher degree in English, Communications, Business, Marketing or similar
  • Minimum 5 years proven skills in producing and editing bid/proposal content within a complex business environment
  • Minimum 3 years lead writer of winning bids & proposals in a technical environment
  • Advanced MS Word skills
  • Proficient with MS, Powerpoint, Excel
  • Basic understanding of MS Project Preferred
  • Project management education and/or experience
  • Marketing education and/or experience
  • Content management education and/or experience
  • Information technology education and/or experience
  • Airline/Airport passenger processing background

If you have the skills and experience required for this position, please forward your resume to:

JOB TITLE: Baggage Systems Engineer
COMPANY: Embross
LOCATION: Richmond Hill, ON

We are seeking a person who will work with the hardware engineering team on our Embross self bag drop products for the travel industry.

The applicant will be responsible for product development, testing, consulting and airport integration activities, working closely with the software development and manufacturing teams.

Key Responsibilities:

  • End-to-end product development & delivery from:
  • developing proposals
  • designing solutions
    creating and executing test plans
  • providing insight in
  • product integration
  • carrying out regulatory certifications of product
  • generating technical product manuals and specifications
  • leading installation teams of colleagues and contractors
  • producing customized content to train targeted audiences, like IT staff, millwrights and electricians
  • providing sales and technical support and knowledge transfer to internal staff, third level support to airlines, airports, support organizations, IT staff
  • Lead the interfacing with customers on technical & commercial activities
  • Conduct workshops and perform business analysis to meet customer’s business requirements & expectations
  • Design and co-ordinate the development of technical and business solutions that involve multiple parties internally and externally
  • Develop, grow and own vendor and supplier relationships
  • Lead the technical qualification of components through knowledge of current, new and evolving technologies
  • Work hand-in-hand with project/delivery manager to efficiently implement projects and products
  • Maintain technical governance through the manufacturing and production processes
  • Provide technical maintenance support for ongoing projects.

Required Technical and Professional Knowledge & Skills:

  • Subject matter expertise working on bag drop or baggage handling solutions in an airport environment
  • Subject matter expertise working with various barcode scanning technologies, power systems, control panels, bag profiling products, conveyor systems
  • Knowledge of Airport IT systems/technologies including FIDS, CUTE, CUSS,
  • Baggage/BHS/BRS
  • Knowledge of technical and commercial aspects of the Air Transport Industry is a plus
  • Knowledge of hardware development cycle
  • Proficiency in CAD software an advantage
  • Proven verbal and written communication skills
  • Capable of interacting with key decision makers
  • Customer facing and interpersonal skills
  • Commercial and financial awareness
  • Demonstrates strong analytical and problem resolution skills
  • Proven leadership skills
  • Thrives in team dynamics
  • Highly flexible and adaptable to work environments
  • Detail oriented
  • Goal driven
  • Enthusiastic and eager to meet challenges

If you have the skills and experience required for this position, please forward your resume to:

JOB TITLE: Software Programmer/Developer
COMPANY: Embross
LOCATION: Richmond Hill, ON

Embross is hiring an experienced HTML/JavaScript User Interface Developer to join our Embross North America software and solutions team, based in Richmond Hill, Ontario. We seek candidates eager to help us create next generation user applications and dashboards for our self-service kiosk software and monitoring applications under the direction of the Software and Product Managers

  • Provide advance skill and knowledge in modern UI software development, technical tools, and libraries
  • Create touch screen user interface applications and components for airline and airport kiosks
  • Quickly prototype wireframes, screen mock ups, proofs of concept, reference designs, and demo applications
  • Assess and provide recommendation on software tooling, libraries, new technologies and capabilities
  • Integrate user interfaces and frameworks and with remote services and local middleware
  • Maintain awareness of and advise on ongoing UI trends and tools (mobile, web, desktop) and perform research and prototypes to explore new technologies
  • Help design effective user interfaces for kiosks to migrate from and replace legacy tools and frameworks
  • Present technical user interface development ideas/concepts to mixed audience with both technical and business backgrounds and provide guidance and assistance to the software development team on UI development tasks
  • Assist the Product and Sales team in creating concepts, mock ups, and creating and reviewing designs and interface documentation
  • Attend critical customer phases of project delivery and work with all levels of the project teams and client teams

Candidates should profess an intermediate or senior level of skill and experience (4+ years) in these areas:

  • User interface and application development in web-based environments
  • Developing applications using HTML, CSS and JavaScript including multi-channel interfaces
  • Solid knowledge of frameworks such as React and Redux and the concepts of response design
  • Multi-layered systems integration with local and remote services and middleware including REST, JSON, WebSockets, and similar tools
  • Flow analytics and user interface metrics and tracking (Webtrends, Google Analytics, Coremetrics, or others)
  • Rapid prototyping and proofs of concept for interface concepts and screen designs
  • End to end product lifecycle for production solutions
  • Programming IDEs and day to day office and IT tools
  • Strong written and verbal communication skills

If you have the skills and experience required for this position, please forward your resume to:

Get In Touch

Have a question about our solutions or have a project you wish to discuss? Our team would be happy to help.

Contact Us

OR CALL 1-800-607-4957